1. Onboarding & Installation
How long does the testing of my site take before Fever optimisation starts?
How long does the testing of my site take before Fever optimisation starts?
For residential customers, testing usually takes only a few days. If it takes longer, it may be due to incorrect installation, the inverter having an incorrect firmware version, or export/import limits set on the system.
Can I manually control my battery while Fever is optimizing it?
Can I manually control my battery while Fever is optimizing it?
No. When Fever’s optimization is active, we control the battery. Our optimization creates a schedule designed to give you the maximum possible financial value, and therefore it’s not possible to use your own manual logic at the same time.
Why is my battery’s available power lower than the manufacturer’s maximum rating?
Why is my battery’s available power lower than the manufacturer’s maximum rating?
When we validate a battery, we test how much power it can deliver stably over 5–15 minutes. Many batteries that have been used for a while can no longer maintain their original maximum power long enough for us to reliably offer it to Svenska
Kraftnät. Therefore, the registered power may be slightly lower than expected.
To get the best possible results for your customer, ask them to check that:
There are no import or export limits set on the battery
The battery is correctly installed and connected before testing
The battery is running the latest firmware version (some customers can see this in the manufacturer’s portal; if not, no problem — we see it during validation and will inform if a new validation is needed)
2. How Fever Optimises Your Battery
What should I expect during the first days of optimization?
What should I expect during the first days of optimization?
First hours live: The first day after an installation and until midnight, Fever optimisation will not do anything. Our model is observing and learning the constraint of the system.
First 2 days live: Fever is getting to know the system and the home. During these first days, the optimisation is based on general rules and logic.
After 2–3 days live: Fever has now started to learn how this specific home works. The optimisation becomes more adapted to the household. It’s normal that the customer notices that the system starts behaving a bit differently.
After 7 days live: After one week, the optimisation is more tailored to the home. The customer may notice further changes in how the system runs and this is expected. After the first week, the system will continue to adjust and improve over time as seasons and consumption patterns change.
Why doesn’t Fever charge my battery to 100%?
Why doesn’t Fever charge my battery to 100%?
It’s completely normal if your battery doesn’t charge to 100%. Fever controls your battery so that it can participate in different support markets to balance the grid. In some of them, you get paid just for being ready to support the grid — either by charging or discharging.
To make sure there is room both to charge and to discharge when the grid needs help, we keep your battery at a level between about 30–70%. It may look like the battery isn’t doing anything, but in reality, you’re making money by being available when the grid needs help.
Our optimization always compares alternatives and chooses the one that gives you the most money in the end.
Why doesn’t my battery complete a full charge/discharge cycle every day?
Why doesn’t my battery complete a full charge/discharge cycle every day?
Part of your battery can participate every hour in Svenska Kraftnät’s balancing market, where you earn money by being ready to charge or discharge. You get paid for being ready whether Svenska Kraftnät actually needs your help or not.
Since the income from these balancing markets is favorable for you, the control ensures that part of your battery is always ready. Another advantage of this control is that the lifespan of your battery is extended compared to charging/discharging heavily every day.
Why does my battery sometimes stay at the same state of charge for long periods?
Why does my battery sometimes stay at the same state of charge for long periods?
See answer of "Why doesn’t Fever charge my battery to 100%?". However, if we have several sites with dynamic prices all with constant state of charge for a few days. Please contact Fever Energy.
Does Fever’s optimization strategy change during the year?
Does Fever’s optimization strategy change during the year?
Your control system ensures every day that the best possible schedule for your battery is created. This is based on current electricity prices, grid fees, predicted solar production, predicted consumption, taxes, and tax subsidies. You can therefore expect the behavior to change over the year, as the control constantly tries to maximize the economy of your system.
Why do several customers sometimes see similar battery behavior?
Why do several customers sometimes see similar battery behavior?
If you have a few end-customers that report the same “strange” behavior that can’t be explained and the behavior consist for a few days, then contact Fever Energy.
3. Self-consumption and buying electricity
Why does my exported electricity sometimes increase?
Why does my exported electricity sometimes increase?
Production can increase because the system doesn’t just focus on you using as much of your own solar electricity as possible — but on maximizing your financial value.
For example, it may be more profitable to export electricity to the grid than to store it.
Why does my grid consumption sometimes increase?
Why does my grid consumption sometimes increase?
Your grid electricity usage may increase compared to the same month last year. This is because the system sometimes prioritizes selling your solar electricity to the grid (to maximize income) and instead buying cheaper electricity at night or during low-price hours.
This means you don’t always conserve your own electricity as much as possible, but in the end you earn more. The system is optimized — not to make you completely self-sufficient, but to give you the highest possible financial value by being an active part of the grid and the market.
Why do I sometimes import more electricity from the grid after activating Fever?
Why do I sometimes import more electricity from the grid after activating Fever?
If your battery often buys and sells electricity to/from the grid when Fever’s optimization is active, it’s because you make more money that way — perhaps through tax rebates, or through income when your battery helps balance the grid. Our optimization always ensures that the sum of your savings and your earnings is as large as possible.
Why doesn’t Fever aim to make me fully self-sufficient?
Why doesn’t Fever aim to make me fully self-sufficient?
Being self-sufficient isn’t always the most profitable way to use your battery. Self-sufficiency can reduce your costs, but it also means missing opportunities to earn money. Fever’s optimization constantly considers savings (e.g., using your own solar electricity) and income (such as tax rebates or payments for delivering flexibility to the grid), and every hour it chooses the option that gives you the greatest financial value.
That’s why it can sometimes be more profitable to buy or sell electricity via the grid than to use your own production.
Why is my solar electricity sometimes sold to the grid instead of charging the battery?
Why is my solar electricity sometimes sold to the grid instead of charging the battery?
This behavior is completely expected. Sometimes it’s more profitable to sell solar electricity to the grid than to store it for later use. This may be due to low spot prices, tax deductions, or compensation from the grid company for supporting the grid. Fever’s optimization considers all these factors and always chooses the option that gives you the greatest financial value. When it’s more profitable to sell your solar electricity than to save it for later, that’s the result you will see.
4. Technical concepts
What is the difference between kW (power) and kWh (energy)?
What is the difference between kW (power) and kWh (energy)?
kWh is energy storage — how much energy the battery can store in total.
kW is power — how quickly the battery can charge or discharge.
Example: if a battery has a storage capacity of 10 kWh and a maximum power of 5 kW, it takes about two hours to fully charge or empty the battery.
5. Economy, Contracts & Invoices
Are all my customers’ savings shown on the monthly invoice?
Are all my customers’ savings shown on the monthly invoice?
No, not all. Some savings come from tax rebates that are paid out once a year and therefore don’t appear on the monthly invoice.
Does Fever take my grid tariffs into account automatically?
Does Fever take my grid tariffs into account automatically?
Yes, Fever takes demand tariffs into account. For residential systems, we automatically fetch the tariff information based on the grid area code — so you don’t need to do anything yourself. For commercial and industrial systems (C&I), you need to register your contract details with Fever so we can optimize based on the correct tariff.
Are VAT and energy taxes included in Fever’s optimisation calculations?
Are VAT and energy taxes included in Fever’s optimisation calculations?
Yes! We always stay updated on rules for both energy tax and VAT to ensure that costs and revenues are calculated correctly in our optimization.
What happens when the 60 öre/kWh tax reduction for solar exports is removed?
What happens when the 60 öre/kWh tax reduction for solar exports is removed?
When the tax rebate of SEK 0.60/kWh disappears at the end of 2025, it will naturally affect the system’s behavior. It will often be more profitable then to use your own solar electricity at home instead of exporting it.
The system adapts daily based on market prices, tax rules, subsidies, and your household’s production and consumption patterns. In this way, it always ensures the best possible financial outcome for you — even when conditions change.
However, other tax incentives may replace the “60-öringen.” If so, we at Fever will make sure you can benefit from them if possible. We continuously follow and update our product according to regulations, tax incentives, grid costs, compensations, and market opportunities to ensure you always get the maximum out of your assets.
Why does optimization differ between hourly-price and fixed-price electricity contracts?
Why does optimization differ between hourly-price and fixed-price electricity contracts?
We always start from what maximizes the value in your home, and therefore our control adapts based on the electricity contract you have. The control may therefore differ if you have an hourly contract or a fixed-price contract, since we act based on what is best for you.
6. Troubleshooting & Site Changes
What should I do if I suspect my Fever Espen is not working?
What should I do if I suspect my Fever Espen is not working?
It is very rare for a Fever Espen device to malfunction. However, if you suspect that your device is not working properly, please follow the steps below:
Contact Customer Support
Submit a support request in Fever Enterprise and state that you suspect the Fever Espen may be faulty. Please make sure to include the device’s MAC ID.
Remote Troubleshooting
Fever Energy will perform remote diagnostics to assess and confirm the issue.
Return the Device (If Approved)
If our team confirms that further inspection is required, you will be instructed to send the Fever Espen to Fever Energy AB, Kapellgränd 7, 116 25 Stockholm. Mark the package "Asset Ops".
Local Inspection & Next Steps
Once received, Fever Energy will conduct a local inspection. After confirming the issue, we will proceed in accordance with the terms of our commercial agreement.
Can a Fever Espen be reused at another site?
Can a Fever Espen be reused at another site?
Yes, Fever Espens are designed to be reusable.
Before installing a Fever Espen on a new inverter or at a new site, please follow the steps below:
Log in to Fever Enterprise and create a support case.
Provide the MAC ID of the Fever Espen and request a reset.
Once you receive confirmation that the device has been reset, you can proceed with installation at the new site.
The same process applies if you are replacing or changing the inverter at an existing site.
If I replace my inverter, can I continue using the same Fever Espen?
If I replace my inverter, can I continue using the same Fever Espen?
Yes, Fever Espens are designed to be reusable.
Before installing a Fever Espen on a new inverter or at a new site, please follow the steps below:
Log in to Fever Enterprise and create a support case.
Provide the MAC ID of the Fever Espen and request a reset.
Once you receive confirmation that the device has been reset, you can proceed with installation at the new site.
The same process applies if you are replacing or changing the inverter at an existing site.
